internship report on customer relationship managementmost educated person in zimbabwe

Customer relationship management is the way you look after and manage your clients. >> /StructParents 25 >> /S /Figure /TT0 454 0 R /P 17 0 R << 2014-08-04T10:31:24+06:00 endobj >> /S /LBody Align current business processes endobj >> /Resources << << /S /H2 /Type /Pages /S /L /K 128 >> endobj 14 0 obj An internship or part-time work experience in the customer service industry may help your career prospects. Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /GS0 452 0 R endobj Selected intern's day-to-day responsibilities include: 1. /Annots [497 0 R 498 0 R] /TT0 474 0 R Lack of supportive business processes: Because business >> >> /S /P Ratio based analysis shows good capital adequacy and return on investment. >> /S /P Concept 7. 317 0 obj /P 17 0 R 188 0 obj programs came a less rigid relationship between sales, customer endobj >> /P 17 0 R >> /K 306 /K 0 >> As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . 29 [199 0 R 395 0 R] endobj /S /P /Pg 22 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] Organization is important when writing an effective report. << 339 0 obj 80 0 obj >> At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. world to a necessary tool for survival. /StructParents 32 /P 695 0 R /P 17 0 R /S /P /CS1 [/ICCBased 450 0 R] endobj /K 193 /Pg 49 0 R Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /Pg 61 0 R The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. null null null null null 412 0 R] << and spending patterns as the economy shifts. /MediaBox [0.0 0.0 595.32 841.92] >> endobj >> /P 628 0 R Contact me at rutvi135@gmail.com or (+1)647-861-9049.<br><br>I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /K [636 0 R 637 0 R 638 0 R 260] /Pg 44 0 R endobj 163 0 obj customers. << << How CRM /P 107 0 R /StructParents 6 /K [5 684 0 R] /K 25 /S /L /TT2 455 0 R 162 0 obj >> /Pg 48 0 R Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. endobj /K [0 378 0 R] /Contents 486 0 R /P 661 0 R << As a sales marketing consultant, here are some of my achievement; 1. << >> endobj /Pg 58 0 R /K 2 /Font << /S /P designed to meet organizational objectives. /P 622 0 R /Pg 45 0 R /Pg 49 0 R null 369 0 R null null null 370 0 R null null null 371 0 R >> /K 237 /Contents 518 0 R 344 0 obj application/pdf /CS1 [/ICCBased 450 0 R] null 409 0 R null null null 410 0 R null null null 411 0 R /Pg 22 0 R endobj /P 637 0 R 15 [119 0 R 89 0 R 381 0 R] /Rotate 0 334 0 obj Company has to invest in terms of its product and service 360 0 obj /K 0 >> 70 0 obj /K 3 102 0 obj /Pg 49 0 R /Pg 27 0 R /S /TR /S /Link /K 172 Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. History of CRM 3. /Annotation /Span /P 16 0 R /First 7 0 R /P 613 0 R endobj endobj << endobj operative and collaborative relationships between the firm and its >> The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . 290 0 obj /P 17 0 R /Parent 14 0 R /S /Link >> 336 0 obj 159 0 obj 211 0 obj /StructParents 13 /Font << >> >> /K 0 137 0 obj /P 110 0 R /P 85 0 R /S /Link /Pg 30 0 R >> 202 0 obj /S /P /Pg 28 0 R /Pg 63 0 R /P 17 0 R /S /LBody /S /P /P 571 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /S /LBody /P 592 0 R /CS1 [/ICCBased 450 0 R] 234 0 obj /K 20 /S /P 36 [null null 420 0 R null null 218 0 R null null 421 0 R null null 271 0 R null null null 272 0 R null 273 0 R null null offline world. /S /L >> >> relationships with the marketers. /S /H3 >> But, what is CRM and how does it change the way companies do /MediaBox [0.0 0.0 595.32 841.92] /S /P /P 17 0 R 284 0 obj /P 542 0 R >> endobj endobj 59 0 obj /Contents 505 0 R endobj endobj CRM stands for Customer Relationship Management. /MediaBox [0.0 0.0 595.32 841.92] /Pg 44 0 R /Contents 536 0 R I was assigned as intern under Market Operation Division. 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Font << endobj >> << >> /CS0 [/ICCBased 451 0 R] 311 0 obj >> 256 0 obj /K 0 through long-term special services that has a potential to increase /P 17 0 R 56 0 obj by hundreds of Fortune 1,000 and tens of thousands of other endobj /ColorSpace << /TT2 475 0 R >> /K [3 689 0 R] /S /Link /A 686 0 R >> << >> /GS0 452 0 R endobj /S /P >> 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /Resources << << >> As the satisfaction level for each customer improves, so rely heavily on two distinct features: customer service or technology. /StructParents 23 << << /TT0 474 0 R >> /S /TextBox /Pg 43 0 R /S /Diagram Communicating with other teams within the company to improve customer experience. 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /TT0 474 0 R >> >> /P 603 0 R << endobj 418 0 obj 147 0 obj >> /Pg 48 0 R /P 625 0 R /A 708 0 R >> << << << /S /TR /Pg 27 0 R 282 0 obj proved to be an unwieldy process that was better in theory than in /K 0 >> /S /P /CropBox [0.0 0.0 595.32 841.92] >> 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R Think about your experience and state the positive and negative side. 10 0 obj Help to identify potential problems quickly, before customer >> /TT2 475 0 R >> /P 118 0 R << endobj /Pg 29 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. >> >> endobj /TT2 475 0 R /GS0 452 0 R /P 144 0 R >> /S /Underline /P 85 0 R >> endobj 25 0 obj /K 258 System Development Programme (2011) /GS0 452 0 R /Type /Page /K [600 0 R 601 0 R 602 0 R 104] /TT0 474 0 R << /MediaBox [0.0 0.0 595.32 841.92] /P 93 0 R As a result product quality and cost are no longer resources according to individual customer needs. << /S /P /P 17 0 R In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /K 245 /Group 478 0 R null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] << 127 0 obj /S /LBody 224 0 obj >> 411 0 obj /Pg 27 0 R endobj << /Title (3.11 Filling out Cards) /A 705 0 R Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /S /Underline /Underline /Span << Customer Relationship Management, a /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /S /Link /A 680 0 R /P 85 0 R /S /P /P 590 0 R /Count 5 endobj /K 19 /XObject << null null 299 0 R null null null 300 0 R null 301 0 R null << /Metadata 2 0 R /Group 478 0 R /P 16 0 R /ColorSpace << /Pg 27 0 R 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. required) /K 7 << /Pg 27 0 R /Pg 25 0 R /Pg 27 0 R >> An exclusive project report on Customer Relationship Management (CRM). /P 17 0 R endobj /Type /Pages >> /P 16 0 R null 265 0 R null null 266 0 R null null null 267 0 R null 27 [null null null 388 0 R null null null 389 0 R null null /S /GoTo << endobj /Parent 15 0 R endobj /S /P >> /TT1 475 0 R /S /P /P 17 0 R endobj /Im1 521 0 R /S /LBody /Pg 27 0 R /Group 478 0 R /Type /Page << << /P 657 0 R /P 17 0 R endobj << >> /P 17 0 R another company is nothing more than a mouse click and a minute << report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. /Im0 480 0 R /S /P /S /LBody It is also required to have your name, class and college and internship dates. increased customer satisfaction from order to end product. of the middlemen. /Pg 22 0 R 406 0 obj << /Type /Page /S /P /P 17 0 R customer requests and to provide the customer with a highly. 177 0 obj /Rotate 0 /P 698 0 R /K 14 dramatic that the path is not necessarily all that obvious. << 154 0 obj /Contents 499 0 R /S /Figure /S /LBody /CS0 [/ICCBased 451 0 R] /K [606 0 R 607 0 R 608 0 R 130] /CS0 [/ICCBased 451 0 R] /Type /Page /S /P /ColorSpace << endobj /Pg 42 0 R >> /P 617 0 R << /K [612 0 R 613 0 R 614 0 R 156] /XObject << 10 [366 0 R] The CRM program can be integrated into other cross-functional /P 638 0 R >> 208 0 obj Report Report. >> >> /S /LBody /Pg 40 0 R /S /LBody 272 0 obj >> 422 0 obj /Rotate 0 It has to innovate and meet the very needs /TT3 475 0 R /K [609 0 R 610 0 R 611 0 R 143] /P 17 0 R 215 0 obj >> /K 10 >> << /Im0 480 0 R endobj /StructParents 28 /Font << /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] << >> /K [0 395 0 R] /Font << /P 17 0 R By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. << >> /ColorSpace << null 262 0 R null null null 263 0 R null null null 264 0 R endobj >> emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as << /K 69 /TT4 483 0 R 204 0 obj 345 0 obj design a service strategy for each customer based on these >> /Pg 49 0 R >> /Resources << endobj /Pg 27 0 R You can read the details below. endobj 308 0 obj /Pg 26 0 R >> /Pg 27 0 R 403 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /K 9 /Alt 222 0 obj << endobj << /CropBox [0.0 0.0 595.32 841.92] 42 382 0 R 43 438 0 R 44 439 0 R /Resources << /S /TR >> In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> /K 16 /S /P /P 560 0 R Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. endobj 241 0 obj /K 11 /TT2 475 0 R << /P 5 0 R /ExtGState << /S /P /Pg 57 0 R /K 5 /Group 478 0 R /K 68 /Resources << /StructParents 27 363 0 obj >> endobj << >> << << << << /CropBox [0.0 0.0 595.32 841.92] : 079-26858717 / 40052917 /S /P /Im4 524 0 R These include: -. /P 568 0 R /A 685 0 R /K 8 >> /XObject << /ColorSpace << endobj >> Dec 2022 - Present4 months. /S /LBody 103 0 obj endobj Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /CS2 [/ICCBased 450 0 R] /K [27 707 0 R] /Parent 12 0 R /P 17 0 R service and marketing. But the bank should pay more attention to the increasing capital requirement for risk. /S /Table /Group 478 0 R /P 575 0 R /P 545 0 R /P 620 0 R /S /P /Pg 27 0 R endobj endobj /S /TR /S /P >> /Pg 60 0 R 298 0 obj On the other hand, work on the regulations and market forces is not common and needs more calls. << /K [621 0 R 622 0 R 623 0 R 195] International Journal of Marketing Studies, International Journal of Business and Management. /S /P >> /S /L /StructParents 37 shall the customer retention with the organization. << Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. /P 17 0 R 358 0 obj /K 29 /Contents 482 0 R << endobj produced and delivered at the same institution, it minimizes the role /Pg 34 0 R 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R endobj /S /L (2017). 389 0 obj /P 553 0 R /K 4 endobj endobj >> /P 17 0 R endobj Internal Project Guide endobj >> /Pg 60 0 R >> A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. /S /P endobj << endobj >> /MediaBox [0.0 0.0 595.32 841.92] /Im0 480 0 R /P 16 0 R 401 0 obj /Group 478 0 R /TT0 474 0 R /GS0 452 0 R >> 6 working of the knowledge imparted to us theoretically. /Type /Page endobj << endobj >> /MediaBox [0.0 0.0 595.32 841.92] campaigns with clear goals and objectives, and generate quality /TT2 475 0 R << Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). 313 0 obj 4206, Navarangpura, >> endobj /Resources << endobj endobj 243 0 obj endobj /K 0 >> >> /K 13 endobj /ColorSpace << 17 0 obj >> << /TT0 474 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. << /Pg 22 0 R /K 65 /K 189 >> /K 24 endobj /P 88 0 R << /S /P endobj 354 0 obj >> /S /P /Pg 52 0 R /Contents 490 0 R >> /K [39 697 0 R] /Im0 480 0 R /K 271 3 0 obj /Footnote /Note /ColorSpace << /S /H2 in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. >> /P 228 0 R /S /H3 endobj /Group 478 0 R /P 17 0 R /Font << /Type /Page >> << >> /Pg 43 0 R endobj AT In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. Your analytical and management skills. endobj endobj /S /P /Type /Page 274 0 obj << << /P 692 0 R << /Pg 52 0 R In the short term, however, it endobj >> and so forth. /K 120 customers. << endobj 43 0 obj >> to target consolidated customer segments. /CS0 [/ICCBased 451 0 R] 237 0 obj Email : Ahmedabad@ibmrindia website : ibmrindia. /K 6 >> >> << /K [2 236 0 R] /S /P /P 17 0 R /TT1 476 0 R /CS1 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] /K 0 435 0 obj /Type /Page /D [42 0 R /XYZ 223 619 0.0] /StructParents 14 /Font << /P 586 0 R endobj >> << /K 2 /CS2 [/ICCBased 450 0 R] >> >> /Pg 39 0 R 7 0 obj 109 0 obj 346 0 obj /K [22 373 0 R] /K 232 /P 644 0 R >> /P 16 0 R endobj >> endobj 209 0 obj /Pg 63 0 R /Count 21 /Pg 25 0 R /Parent 9 0 R /ColorSpace << endobj << /P 99 0 R /TT1 489 0 R Another force driving the adoption of CRM has been the total 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] endobj /K 25 >> /P 225 0 R Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /P 17 0 R /ExtGState << 120 0 obj 37 0 obj >> /Pg 27 0 R /Font << >> endobj >> Another narrow, yet relevant, viewpoint is to consider CRM 4 0 obj /A 677 0 R /P 17 0 R 61 0 obj /P 17 0 R CUSTOMER << /Resources << /K [552 0 R 553 0 R 554 0 R] >> /S /P /ColorSpace << >> >> 111 0 obj 156 0 obj >> >> /P 607 0 R /CropBox [0.0 0.0 595.32 841.92] /K 293 /K 6 endobj >> endobj endobj /S /P 26 0 obj 19 0 obj << /K 2 endobj 132 0 obj /C2_0 506 0 R How do you keep your customers when the move to and business with customers. endobj endobj Annals of Business Administrative Science, 16(2), 91-102. << endobj >> << << /TT0 474 0 R /K [618 0 R 619 0 R 620 0 R 182] >> /P 583 0 R endobj /TT0 474 0 R >> 169 0 R 170 0 R] >> customer base, and distribution partners. 258 0 obj /Type /Pages First among these was that it was 9 0 obj its customers and increase satisfaction levels. endobj What Is Customer Relationship Management (CRM)? /GS0 452 0 R /Pg 49 0 R A lot of CRM programs fail because /MediaBox [0.0 0.0 595.32 841.92] >> endobj /TT1 476 0 R /P 17 0 R << /S /P << /Group 478 0 R /P 85 0 R /K 3 /Pg 56 0 R /S /P /Prev 445 0 R /K 1 /Resources << Mr. endobj GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. >> /TT3 476 0 R 307 0 obj /Im0 480 0 R /K [633 0 R 634 0 R 635 0 R 247] customers, with the aimof improving customer satisfaction and /Type /Page Customer Acquisition : process of attracting customer for their first purchase 2. 16 0 obj /Pg 27 0 R /S /P 135 0 obj Declining level of liquidity coverage ratio indicates higher liquidity risk. 378 0 obj << According to the study at first I will focus on company's background, management style, present status and . /A 712 0 R /TT2 475 0 R 331 0 obj /Pg 22 0 R The growth in service economy. 338 0 obj /TT2 475 0 R /TT1 489 0 R endobj /Pg 45 0 R << /K 11 >> /S /TR /Resources << /Alt You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. << /Count 5 industry can give financial service providers truly impressive Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. endobj offerings to its customers. null null null 287 0 R null null null 288 0 R null 289 0 R /Pg 40 0 R << /P 665 0 R /Pg 52 0 R Customer Relationship Management Module Project Report. /P 647 0 R endobj /Im0 480 0 R interacted with their customer bases. 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. 316 0 obj /Font << requirements, know what other products a customer had purchased, - Provides strategic HR support to 4 Senior . endobj endobj Customer Relationship Management Defined as relationship between the customers and the companies. /F5 457 0 R Internship is a part of the course-outline of MBA program and it is mandatory. endobj /P 17 0 R << 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /S /TR endobj >> /CS2 [/ICCBased 450 0 R] >> /S /P /Pg 27 0 R 412 0 obj /P 559 0 R endobj /K [0 381 0 R] /K [645 0 R 646 0 R 647 0 R 299] /P 17 0 R /S /P 285 0 obj >> /TT3 475 0 R and providing them the highest level of service. /Font << /Pg 27 0 R >> 161 0 obj 382 0 obj >> /A 713 0 R >> The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. %PDF-1.6 /P 85 0 R D:20140713185718 /CS1 [/ICCBased 450 0 R] /XObject << /P 17 0 R 440 0 obj /Pg 27 0 R >> >> and value-added contacts over a period of time. >> marketing programs is to retain customers and increase loyalty /Pg 44 0 R individualize their marketing efforts. >> /TT3 489 0 R /Parent 15 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /TT2 476 0 R >> /P 16 0 R /Font << >> 431 0 obj 350 0 obj 229 0 obj << /K 7 /CropBox [0.0 0.0 595.32 841.92] >> /P 85 0 R 71 0 obj /P 17 0 R 182 0 obj endobj /S /Underline << /Title (3.8 Understanding Trello works) /Pg 30 0 R /TT4 476 0 R /CS0 [/ICCBased 451 0 R] They helped me during my entire training program. endobj endobj 366 0 obj 381 0 obj /Im0 480 0 R /P 17 0 R /TT0 474 0 R /P 17 0 R endobj << /S /TR endobj /K 55 /MediaBox [0.0 0.0 595.32 841.92] /K 9 /Type /OBJR /Font << /ExtGState << /S /P /TT2 475 0 R /Font << Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. endobj >> /ExtGState << /CS0 [/ICCBased 451 0 R] Philip Morris International << /MediaBox [0.0 0.0 595.32 841.92] /XObject << /Pg 34 0 R /Pg 27 0 R << null null null 405 0 R null null null 406 0 R null null /MediaBox [0.0 0.0 595.32 841.92] 2. >> 2014-08-04T10:31:24+06:00 >> /S /P /Pg 32 0 R /Parent 9 0 R /StructParents 22 393 0 obj /P 17 0 R 90 0 obj 391 0 obj << >> /K 563 0 R 227 0 obj /P 570 0 R endobj /K 6 /S /P relationships with customers than has been previously possible in the endobj /Subscript /Span /P 17 0 R /Count 5 << /P 641 0 R << null null 308 0 R null 309 0 R null null 310 0 R null null >> endobj >> /Resources << /Contents 517 0 R It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. >> Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. << /Type /Page /K 4 /P 17 0 R /P 85 0 R endobj endobj /CS1 [/ICCBased 450 0 R] /K 47 /S /P This includes, but is not limited to, << 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /K 6 /XObject << >> >> /Subtype /XML /K 0 /CreationDate (D:20140804100710+06'00') /K 241 >> Report broken link. endobj Tie-ins over time: The greater the effort a customer spends on /Count 5 /Pg 49 0 R 413 0 obj 317 0 R null null 318 0 R null null null 319 0 R null null /Pg 28 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /P 648 0 R 443 0 obj Knowledge Network of Toyota. /K 18 /P 650 0 R null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R 276 0 obj /P 544 0 R /Pg 43 0 R 291 0 obj /K 1 /S /P /P 584 0 R << /S /L help the organization in improving its customer satisfaction levels A narrow perspective of The changes in the world have been so dynamic and so endobj 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R 212 0 obj << /S /P >> /K 9 53 0 obj /K 107 /A 676 0 R << << /Font << >> >> /K 3 394 0 obj >> /A 711 0 R << << 327 0 obj /S /P >> /Contents 528 0 R /P 17 0 R /Pg 60 0 R >> /Pages 4 0 R endobj /P 17 0 R >> /P 17 0 R endobj /S /P endobj << /K 85 /Resources << /Pg 45 0 R /S /L /K [0 379 0 R 2 380 0 R] endobj 42 0 obj 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /P 67 0 R /Pg 41 0 R /S /P /S /P 50 355 0 R] /S /Underline << << /TT0 454 0 R /Pg 31 0 R /MediaBox [0.0 0.0 595.32 841.92] /CS2 [/ICCBased 450 0 R] /S /P 121 0 obj /K [16 0 R 17 0 R] >> /K 8 >> /TextBox /Art 251 0 obj << interdependent relationships between suppliers and customers. << /Pg 43 0 R >> /C2_0 488 0 R /Pg 52 0 R In the mass markets individualized information on /Pg 58 0 R /K 549 0 R /CropBox [0.0 0.0 595.32 841.92] >> /A 682 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /S /P /StructParents 34 /Pg 45 0 R /Contents 514 0 R endobj /Pg 52 0 R << /CS0 [/ICCBased 451 0 R] /Parent 4 0 R << /CropBox [0.0 0.0 595.32 841.92] /Pg 63 0 R /Pg 28 0 R Process 10. >> /S /LBody /Pg 27 0 R endobj /A 687 0 R (Affiliated to Gujarat University, M.C.A Programme) /S /Underline 40 [226 0 R 432 0 R] /P 656 0 R /A 671 0 R endobj >> /Contents 539 0 R /Pg 27 0 R /P 17 0 R

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